Dialogue with the community
Beyond the support, sponsorship and partnerships with different social entities, at Cosentino we have a constant dialogue with the people around us and we always keep our doors open to all the people who want to know us. However, due to the pandemic, there were not as many visits to Cosentino’s headquarters in 2020 as in previous years. In line with the new normal, in 2020 we launched a project to organise virtual visits. The first virtual visit took place on December 2nd with the Cosentino City Tel Aviv.
In preparation for the virtual visits, we produced 10 short videos of the production plants and warehouses, all in 8 different languages. The contents include an introduction to the industrial estate, the offices, the Silestone® and Dekton® production processes, the factory, the natural stone warehouse, the Mall and the marble quarry.
For the implementation of this project, we held virtual meetings with Area Managers and Account Managers from all European countries. During these meetings, the procedure for organising a virtual visit was explained: an Account Manager invites customers or potential customers to a virtual visit through the Microsoft Teams platform. ‘The visit consists of watching some or all of the videos prepared for these virtual visits and presentations by Cosentino managers on the specific topic of the day. These in-house experts can belong to different areas such as Product, Manufacturing, Environment, etc.The development of this project would not have been possible without the help of many Cosentino colleagues’, explains Jan Schuitemaker, Responsible for the Visitor Centre.
During the first quarter of 2020, before the declaration of the state of alarm, the Cosentino Visitor Centre, in charge and responsible for organising and hosting comprehensive visits to the Cosentino industrial park, welcomed more than 800 visitors, including marble suppliers, kitchen and bathroom studios, designers, architects and students.